Change Projects
scalable structures & technical execution
The ScaleStack collaboration brings together Lucy Bulley’s deep operational expertise in building scalable structures with The Tech Dept’s award-winning technical execution.
Scale Ups | Seed/Series A | Regulated Business Activity
Further Information
WORK IN ACTION
Fractional COO Outputs:
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Reduced 7 stage production and distribution channel to 4 stages, reducing carbon footprint, saving time and money.
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Sourced and negotiated appropriate warehouse and office head quarters to move consolidate 3 different locations into one.
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Aligned roles and job descriptions to maximise resource where productivity levels low.
Collaborated with the -
Accelerate Growth Programme to utilise resources available such as HR support and legal advice.
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Designed, costed and activated two promotional sales campaigns to drive revenue without cheapening the brand.
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Headhunted and recruited a highly qualified operations manager.
Fractional COO Deliverables:
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Reduced costs.
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Improved employee satisfaction.
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Increased capacity for B2B sales.
Luxury Skincare Brand 'Y'
10 staff | Fractional COO | 3-month engagement
Goal: Optimise burn rate and implement operational structure to scale
Insurance Company 'X'
+£1m turnover | x 16 FTEs | 6-month engagement
Goal: business optimisation to get investment/growth ready
About
This unique collaboration fuses strategic know-how with practical delivery to uncap growth potential and solidify the foundations needed for fast, sustainable scale. By combining business and tech from day one, we help ambitious founders move faster, avoid costly missteps, and build with confidence.
ScaleStack is a project, with clear deliverables, over a 3 x 3 month phased approach, with the option of maintenance support ongoing if required.
So, who is ScaleStack right for?
If you are a Founder of a regulated business (FinTech, InsureTech, LegalTech, EdTech etc) who have achieved MVP, got traction with early adopter customers, need to scale exponentially over the next 12 months and are losing sleep over whether the operations and tech is fit for purpose/scale ready…your prayers have just been answered.
CASE STUDIES
READ EXAMPLES OF MY WORK IN ACTION
Insurance Company 'X'
+£1m turnover | x 16 FTEs | 6-month engagement
Goal: business optimisation to get investment/growth ready
Fractional COO Outputs:
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Restructured the team, reducing workforce, upskilling remaining team and introducing efficient systems and processes to maximise resource.
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Streamlined customer service offering, aligning with the value proposition to improve brand reputation and meet regulatory requirements.
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Improved internal communications via a mix of collaborative tech and structured physical meetings.
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Created a clear 2 year roadmap of roles/resource requirements based on growth goals.
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Analysed all overheads to ensure money spent was producing true value e.g. outsourced advisers actually giving advice opposed to on an empty retainer, software capability maxed out and any duplicate/similar services axed.
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Re-designed product sales process to exceed customer expectations and reduce manual input.
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Sourced external HR support to provide the “person to person” needs of teams going in fast growth environments where change management is key.
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Mentored up and coming leaders and provided support to them from real life experience of having been where they are.
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Built and populated a robust and organised data room, resulting in high praise from investors and ultimately offers.
Fractional COO Deliverables:
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Reduced costs.
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Improved employee performance.
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Increased Profit.
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Investment achieved.
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Founder marginally less stressed.
Fractional COO Outputs:
-
Reduced 7 stage production and distribution channel to 4 stages, reducing carbon footprint, saving time and money.
-
Sourced and negotiated appropriate warehouse and office head quarters to move consolidate 3 different locations into one.
-
Aligned roles and job descriptions to maximise resource where productivity levels low.
Collaborated with the -
Accelerate Growth Programme to utilise resources available such as HR support and legal advice.
-
Designed, costed and activated two promotional sales campaigns to drive revenue without cheapening the brand.
-
Headhunted and recruited a highly qualified operations manager.
Fractional COO Deliverables:
-
Reduced costs.
-
Improved employee satisfaction.
-
Increased capacity for B2B sales.
Luxury Skincare Brand 'Y'
10 staff | Fractional COO | 3-month engagement
Goal: Optimise burn rate and implement operational structure to scale
WHAT WE DELIVER:
BUSINESS MODEL STRATEGY
Discrepancies between strategic objectives and operational execution can hinder growth. As Fractional COO I align your operations with your overarching goals, ensuring seamless execution across all facets of your business.
BUSINESS MODEL STRATEGY
Tailored solutions ensure sustainable success and adaptability. We help companies design, evaluate, and optimise their business models to drive growth, increase profitability, and gain a competitive edge in the market.
SERVICE DESIGN
We craft seamless and impactful customer experiences, aligning your services with user needs. We optimise interactions, enhance satisfaction, and drive loyalty through innovative, user-centric solutions.
GO-TO-MARKET SUPPORT
Successful product launches go through strategic planning, market analysis, and targeted execution. We help you reach the right audience, maximise impact, and achieve rapid market penetration.
TEAM ASSESSMENT
Optimise your team's potential for greater success and efficiency. We evaluate team dynamics, strengths, and areas for improvement, providing actionable insights to enhance performance, collaboration, and productivity.
RESOURCE OPTIMISATION & ALIGNMENT
Maximise efficiency by aligning resources with strategic goals. We streamline operations, reduce waste, and enhance productivity, ensuring optimal use of assets for sustained growth and profitability.
SCALING STRATEGIES
Helps businesses expand efficiently and sustainably. We provide tailored plans to increase capacity, enter new markets, and boost revenue while maintaining quality and operational stability.
WHY WORKSHOPS & PROGRAMMES?
We’ve both worked in-house in scaling product and services businesses. We’re get stuff done people.
When working in marketing, growth and operations roles we realised that a lot of the advice we got from the “experts” was a little heavy on the high level theory and a little light on the ground level "doing".
So we wanted to try something different.
TOPICS
"Working with Lucy is an absolute thrill! Her contagious energy and unstoppable drive to turn ambitious ideas into reality make her an incredible force to work with. With her sharp analytical mindset and logical problem-solving, she’s helped us cut through the noise and focus on creating a new product primed for rapid growth."
'Working with Lucy is an absolute blast! She very quickly understood our complex operating model and critical pathways and her work on our people strategy has been transformative. Lucy's analytical and logical approach to problem solving has enabled me to cut through the noise and focus on the core priorities of setting up a company for rapid growth and global expansion. There was a Space Forge before Lucy and a Space Forge after Lucy - we highly recommend her!'
'...During her time with us, Lucy supported the company through a number of challenges, including: A major trademark legal issue, massive growth in people and sales. A relocation of two offices into our new head quarters in Cardiff as well as a complete rename and rebrand. All of which was completed in Lucy’s methodical and organised way...If you want to add organsation, process and a clearly defined growth strategy to your company, then I would whole heartidly recommend Lucy Bulley to provide the necessary support and guidance."
"Lucy brings delivery-focussed project management skills and experience in abundance. However, what sets her apart is her ability to apply these with both the agility and sensitivity required in scaling businesses which rapidly changing priorities. Lucy is a motivator and mentor, aligning people with the focus, tools and processes required to deliver for the business. In addition to her wide ranging experience and network, Lucy combines the ability to challenge conventional wisdom whilst being a joy to work with."
“Lucy has been delivering bespoke business and enterprise lectures to our students for the last few years and her contributions have been invaluable. She has adapted seamlessly to working with university students and had a huge impact on student engagement and motivation. Many students have commended Lucy on her ability to build rapport and create a safe and inclusive learning environment in both large and small class settings. Not only does she go above and beyond to support and mentor students, but her unique experiences and interpersonal skills are undoubtedly inspiring the next generation of graduates and young entrepreneurs.”
