Restructured the team, reducing workforce, upskilling remaining team and introducing efficient systems and processes to maximise resource.

Streamlined customer service offering, aligning with the value proposition to improve brand reputation and meet regulatory requirements.

Improved internal communications via a mix of collaborative tech and structured physical meetings.

Created a clear 2 year roadmap of roles/resource requirements based on growth goals.

Analysed all overheads to ensure money spent was producing true value e.g. outsourced advisers actually giving advice opposed to on an empty retainer, software capability maxed out and any duplicate/similar services axed.

Re-designed product sales process to exceed customer expectations and reduce manual input.

Sourced external HR support to provide the “person to person” needs of teams going in fast growth environments where change management is key.

Mentored up and coming leaders and provided support to them from real life experience of having been where they are.

Built and populated a robust and organised data room, resulting in high praise from investors and ultimately offers.

Reduced costs.

Improved employee performance.

Increased Profit.

Investment achieved.

Founder marginally less stressed.